Frequent Questions

Payment Options

We accept Master Card, Visa and American Express. Money Orders and checks are accepted as prepayment for customers with terms that do not wish to use a credit card. Please note that orders will not be shipped until prepayment has been received. Custom and/or imprinted order will require a deposit before production will begin.

Stock Availability

All of our stock items are inventoried in our main plant in California, ready for immediate shipping. Our normal shipping policy is 24 to 48 hours for blank items. For custom displays or displays with imprinting, our normal shipping time is 5 to 7 working days or sooner. (depending on quantity ordered, special packaging and/or drop shipments.)

Minimum Order

All Orders less than $25.00 will be subject to a $5.00 minimum order fee.

Shipping and Handling

FOB: Anaheim, California. All orders are shipped by best method. Actual freight cost will be added to invoice amount. Standard orders will be shipped via UPS GROUND. Express and/or other shipping arrangements must be specified at the time of placing your order. Shipping dates are approximate and are based upon the prompt receipt of all necessary information. Displays&Holders will always endeavor to meet your delivery requirements.

Drop Shipments and Handling charges

An Additional $5.00 handling charge per location is added to any order addressed to two (2) or more locations. All our acrylic displays and holders products are individually poly-bagged and bulk packed. However if special packaging requirements are requested by customer, an additional charge may also be applied. Please contact customer care Toll Free at 1-866-235-1216 or email us at info@DisplaysandHolders.com

Damages

Although we try to pack all shipments with the greatest care, there may be the occasion when a shipment arrives damaged. If you receive a shipment with obvious carton damage, do not accept it. If you do accept it insist on a damaged notation on the freight bill by the delivery person before you accept the shipment. Contact the carrier IMMEDIATELY and request an inspection. This must be done prior to filling a damage claim. If you must unpack, SAVE ALL BOXES and PACKING MATERIAL and contact Displays&Holders immediately. All damage claims must be made within 7 working days of receipt. We are NOT responsible for shipping damage.

Return Policy

Returns must be authorized within 7 days of receipt and must be accompanied by a RMA number issued by DisplaysAndHolders. Please call 1-866-235-1216 for a Return Authorization Number to reference prior to returning any goods to DisplaysAndHolders. There is a 25% restocking charge on all returns, together with all freight charges will apply to all returns. Custom and imprinted orders are not returnable.

Cancellations

If there is a need to cancel your order, place contact Displays&Holders immediately. If your order has already been shipped, you will not be able to cancel it, and no returns will be authorized or accepted without a RMA number. Orders canceled during production will be charged manufacturing costs incurred to date.

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